Refund policy

RETURN AND REFUND POLICY

KINARVA BOARDQBANK INC. provides digital exam-preparation packages, question banks and mock examinations. No physical products are shipped, so physical returns do not apply.

Digital access
Your purchase provides access to the course, features and duration stated on the product page. Please confirm the correct examination and package before paying.

Refunds
Once digital access has been activated, we do not provide refunds for a change of mind, unused access or a change in examination plans, except where required by applicable law.

Duplicate charges and access problems
If you are charged twice for the same purchase, receive the incorrect package or cannot access the purchased content, contact us with your order number and purchase email address. We will investigate and correct the issue. If we cannot provide the purchased service, we will refund the affected purchase.

Requesting assistance
Email board.qbanks@gmail.com with your order number, package name and a description of the problem. Do not send your password or full payment-card details.

Refund processing
Approved refunds will be returned to the original payment method. Your bank or payment provider determines when the funds appear in your account.

Consumer rights
This policy does not limit any cancellation, refund or other rights available under applicable consumer-protection laws.